Technical Support Information [MT 1]
This module template, Getting Started [MT 1], is available as an export file (.zip) and the download file can be accessed by clicking the link below.
24/7 Canvas Support
If you experience technical problems or have a technical question about this course or Canvas, you can obtain assistance by contacting the UT Tyler 24/7 Canvas Support and can be accessed by clicking Help at the bottom of the Global Navigation Menu on the far left side of the browser window. Note: Canvas support can only be accessed when you are logged into Canvas. From this menu you can select Chat with Canvas Support or you can choose to call the Canvas Support Hotline. Other options on the Help menu include Ask Your Instructor a Question, Search the Canvas Guides (also linked below), or Report a Problem.
Before you contact Canvas Support, be sure to have ready a complete description of your question or problem including:
- The title and number of the course
- The page in question
- If you get an error message, a description and message number
- What you were doing at the time you got the error message
You can also access the Canvas Student Guide Links to an external site. which contains helpful information on using the different features of Canvas.
UT Tyler IT Support
If you are experiencing login/password problems or need support for other technical issues, contact Technology Support Links to an external site. (formerly Campus Computing Services) located in the Ratliff Building North (RBN 3022), by phone 903-565-5555, or by email at itsupport@uttyler.edu.
Netiquette
Netiquette is, simply, Internet etiquette, or a set of expectations that describe appropriate behaviors when interacting online. It is important to understand that, in the online environment, you will be held to the exact same standards of UT Tyler's face-to-face courses. In fact, for 100% online courses, your online classroom behavior may be the only interaction you have with your faculty and classmates, therefore making your netiquette even more important. Remember, you only get to make a first impression once, irrespective of the course delivery method.
- Be courteous.
- You only get one chance for an online first impression. Make it count. Do not say or do anything in an online classroom that you would not do in a face-to-face classroom. This includes not "YELLING" (typing in all caps), not "flaming" (attacking someone, such as insults and name-calling), and/or not dominating the discussion.
- Be human.
- Remember there is another person on the other side of the screen. Remain patient, ask and wait for clarification if you do not understand something, and avoid assumptions and rushed judgments. Forgive mistakes, and apologize for your own errors.
- Be a good classmate.
- Remember your own role as a student. Follow your instructor's directions at all times. Be authentic and collaborative with fellow students. Be aware of cyberbullying and make every attempt to eliminate it. Appreciate the diversity and different communication styles of your peers. Remember, since this class is online, you may have classmates from all over the world.
- Be professional.
- Proofread your own writing for spelling, grammar, and punctuation to prevent miscommunication. Avoid slang, sarcasm, or emotionally-charged writing, as tone can be difficult to translate online. Profanity and offensive language will not be tolerated. Do not use abbreviations (2moro, 2T, B@U) or emotions in your online class unless your professor approves and supports such writing styles.
- Be a responsible digital citizen.
- What you post online is difficult to retract once it is published. What you post online can follow you for your lifetime. Do not share personal information you would never want public, and respect other people's privacy. Do not share someone else's work without their permission.
From The University of Texas at Tyler's Netiquette Guide. Links to an external site.